How long does shipping take?

Most of our products are made to order and require 2-4 business days to create. We ship all our products with standard postage through AusPost. We aim to get your goodies to within 7 business days.

How much does shipping cost?

We offer flat rate standard shipping of $11 on all orders under $100. Free shipping is automatically applied at checkout on orders over $100.

Why don’t you offer express postage?

Due to the flammable nature of some our products, we are unable to offer express shipping through Aus Post. If you require an urgent order please email us at ashescentedcandles@gmail.com and we will work our magic to make sure you get your order as quick as possible.

Can I click and collect?

Yes! We offer a free click and collect service on all orders. Our studio is based in Elsternwick (3185). You will be provided with the exact address once your order is ready for pick up (2-4 business days).

Are candles safe?

Yes, when cared for correctly candles are completely safe. Some important safety tips to remember are:

• Never leave a burning candle unattended. Extinguish all flames before leaving a room or going to sleep.

• Do not place a burning candle within 2 feet of clothing, books, curtains, or anything flammable.

• Keep lit candles away from drafts, open windows, or ceiling fans.

• Always place your candle on a sturdy, heat resistant surface.

• Place burning candles at-least 15cm apart from each other.

• Our candles should never be lit for more than 4 hours at a time.

• Never burn a candle if the container or vessel is cracked, chipped, scratched, or damaged.

• Always keep candles away from pets and children.

• Never burn a candle all the way down the jar. Discontinue use when the wax has approximately 1 cm remaining.

More candle tips:

• Your first burn is the most important: When first lighting your candle, allow the melting wax to pool all the way to the rim of the jar. This prevents tunnelling and promotes an even burn and extends the life of your candle.

• Where possible, use a candle snuffer to extinguish your candle flame.

• Keep your wick trimmed! Occasionally, coconut soy wax candles can produce excess carbon which causes a mushroom shape to form at the tip of the wick. To prevent this, ensure your wick is trimmed to approximately 1cm before each burn, and never burn for more than 4 hours at a time.

• If your candle jar begins to blacken around the edge, carefully allow the wax to set completely and wipe off with dry paper towel.